All packages are dispatched via Singpost Normal Mail by default. Please note Shopwoowoo will not be responsible for any lost mails for Singpost Normal Mail option.
Customers may also opt for Standard Local Courier shipping, which we highly recommend as customers are able to track their parcels real time. This also reduces the risk of lost mails. Postage costs are calculated during check out.
If you have selected Singpost Normal Mail via check out and wish to switch to Standard Local Courier, do drop us an email to firstname.lastname@example.org and our support team will assist you. Additional top-up for postage is accepted via bank transfer.
Please note customers are strictly not allowed to switch from Standard Local Courier to Singpost Normal Mail.
All order above $100 are eligible for free Standard Local Courier shipping. This is entitlement is automatically calculated during check out.
- All instocks items are processed within 3 working days upon order confirmation.
- We do not operate during weekends and public holidays, and hence, orders are processed only on Mondays - Fridays.
- All preorder items are processed within 5 days after stocks have arrived (usually 2 weeks after preorder closes).
- All backorder items are processed within 5 days after stocks have arrived (usually 3 - 4 weeks after backorder closes). For backorder status, please click here.
- If you have an order that consists of item(s) from instocks and Preorder or Backorder, please note the entire order will only be dispatched when stocks from Preorder or Backorder have arrived.
- Customers who wish to have their instock items mailed out first, please send an email to our support team email@example.com and they will be happy to assist. Please note additional shipping costs will apply.